Return & Refund Policy
Last updated: November 2026
We want you to love what you receive from Puyun. If something isn’t right, please contact us at [your email] with your order number, and we’ll make it right.
1. Damaged, Defective or Wrong Items
If your item arrives damaged, defective, or isn’t what you ordered, contact us within 30 days of delivery with your order number and a photo. We’ll send a free replacement or a full refund, including shipping. You don’t need to send the item back.
2. Lost or Delayed Packages
If your order hasn’t arrived within 30 days of shipment, or tracking shows no update for 10 days in a row, please contact us. We’ll reship your order or give you a full refund.
Please make sure your shipping address is correct. We can’t be responsible for packages sent to an incorrect address provided at checkout, but we’ll always do our best to help.
3. Changed Your Mind
You may return items within 30 days of delivery if they are unused and in their original packaging.
• Eligible: combs, acupressure tools, unworn reflexology socks, and bracelets.
• Not eligible once opened: personal care products such as oils, creams, lip masks, hair mists and shampoo bars, for hygiene and safety reasons. This doesn’t apply if the item arrived damaged or defective (see Section 1).
To start a return, please contact us first. We’ll send you the return address and instructions. Returns are shipped to [return address / country], and return shipping is paid by the customer. Original shipping fees are non-refundable for change-of-mind returns.
4. If a Product Doesn’t Agree With Your Skin
Stop using it right away and contact us within 30 days of delivery. We’ll offer a refund or store credit for that item. If you experience a serious reaction, please seek medical care.
5. Cancellations
You can cancel for free any time before your order ships. Orders usually ship within 1–2 business days, so please contact us as soon as possible. Once an order has shipped, it can’t be cancelled, but you may return it under Section 3.
6. How Refunds Work
Approved refunds are issued to your original payment method within 5 business days. Depending on your bank, it may take another 5–10 business days to appear on your statement.
7. Exchanges
We don’t offer direct exchanges. If you’d like a different item, please return the original (if eligible) and place a new order.
8. Duties & Taxes
All prices include import duties for US orders. You’ll never pay extra on delivery.
[内部提示：以上为推荐的 A 方案，前提是物流按含税到门（DDP）发货。若不能做 DDP，改为：Import duties and taxes, if any, are the responsibility of the customer.]
9. Contact Us
Email: [your email] · WhatsApp: [number]
We usually reply within 24 hours.